THINGS TO CHECK/DO BEFORE CONTACTING CONTRACTOR
Bath water leaking?
- If the water is near electrics do not touch.
- Stop leak causing more damage.
- A Contractor will ask the following
- Are electrics affected?
- Where is the leak?
- What is affected
- Hot or cold supply pipe?
- Have you used bath previously before leak occurred?
Shower not working?
- If it is your own shower this is your responsibility
- If electric check power is switched on
- If lime scale is the problem use descaler fluid which can be bought from a supermarket or DIY shop.
- A Contractor will ask the following
- What type of shower is it?
- What is happening?
- Do you have hot water in the rest of your home?
- Can you see a make or model on the shower?
- Is there something causing the shower to be blocked?
WC leaking or not flushing?
- Try and stop the leak and any damage it is causing
- If serious, turn off water at stopcock and gate valves from cold water tank.
- Has the water authority said that water would be going off?
- You can use a bucket of cold water to flush until the flush is mended.
- If cistern is not filling, lift lid and see if anything is stopping the float from working.
- Can another toilet be used? If so not an emergency
- Contractor will need the following information
- Where is the leak?
- Is the affected part loose, cracked or broken?
- Is it your only WC
- Is the handle moving properly?
- If blocked, how did it happen? You may be responsible
No hot water?
- If gas, check time clock controller is set for hot water and timer is set correctly.
- If electric is there a power cut? Are neighbour’s affected? Is it switched on?
- If coin or credit meter, has it run out of credit?
- Contractor will need the following information:
- What heats water?
- If electric are other electrical facilities working?
- Are heating controls set correctly?
- Is room heating still working?
- Do you have alternative source of hot water?
- Do you have a hot water cylinder?
Radiator leaking?
- Try and stop leak causing damage
- Turn radiator valve off?
- Contractor will need the following information:
- Which radiator is leaking?
- Where is leak coming from?
Storage heater defective?
- Make sure heater is turned on at socket?
- Check thermostat is set correctly
- Is time clock set correctly?
- Contractor will need the following information:
- How many heaters are affected?
- Where are they?
- What appears to be the problem?
- Can you see a manufacturers name and model number?
Boiler not working?
- Make sure boiler is turned on?
- Check thermostat is set correctly
- Is the pilot light on? If not, follow instructions to re-ignite
- Contractor will need the following information:
- What appears to be the problem?
- Can you see a manufacturers name and model number?
No Lights/Power?
- Have you got electricity on a meter? If so are you in credit
- Are your neighbour’s experiencing the same problem? If so contact your electricity supplier.
- Check all the trip switches are facing the same way, if not re-set.
- Contractor will need the following information:
- What appears to be the problem?
- Where have you got power?
Blocked drains/pipes?
- Try and unblock using plunger/drain unblocker, available from supermarkets/hardware shops
- Are your neighbour’s experiencing the same problem? If so contact your water supplier.
Lost keys/locked out
You are responsible for your keys and if you lose them or leave them in the property then you may need to get a locksmith out at your own cost. You may call us to see if we have a set of keys available to assist however if the office is closed, this may not be possible or may incur a call out fee of £180 Plus VAT.